Before confirming your booking
Ask for the fare’s change, cancellation, no-show and refund conditions before authorizing payment. Some fares may be nonrefundable or carry restrictions.
Requesting a change or cancellation
Use the contact form and choose Change or cancellation. Include your booking reference and a short description, without sharing card details. A request is not completed until confirmed by the relevant provider.
Fees and refund eligibility
Eligibility depends on the fare rules, supplier terms and applicable requirements. Airline penalties, fare differences and agency service fees may apply. Ask for a breakdown before agreeing to a change.
Processing refunds
Approved refunds depend on supplier processing and the original payment method. Timing varies and cannot be guaranteed by submitting a request. Service fees and supplier charges may have separate refund conditions.